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Booking Policy

1. Booking Procedures

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  • Online Booking: Clients can book cleaning services through our website. Select the type of service (commercial or residential), preferred date, time, and any additional services.

  • Phone/Email Booking: Clients can also schedule appointments by contacting us via phone or email. We recommend booking at least 48 hours in advance to ensure availability.

  • Business Hours: Our customer service team is available to assist with bookings and inquiries during business hours: Monday to Friday, 8:00 AM - 6:00 PM.

 

2. Payment Terms​

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  • Full Payment: Full payment for services is due at the time of booking to secure the appointment. Payments can be made via credit card, debit card, bank transfer, or cash.

  • Late Payment Fees: A $50 late payment fee will be applied for payments not received within 1 day after the service date.

 

3. Cancellations and Rescheduling

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  • Notice Period: Clients must provide at least 24 hours notice for cancellations or rescheduling. Failure to do so will result in a cancellation fee of 50% of the total service cost.

  • No-Show Policy: If our cleaning team arrives at the scheduled time and the client is not present or access to the property is not provided, a no-show fee of 100% of the total service cost will be charged.

  • Emergency Cancellations: In case of emergencies, please contact us as soon as possible. We will make every effort to accommodate changes without additional fees.

 

4. Service Changes

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  • Additional Services: Any changes to the original booking, such as adding extra services or extending the cleaning time, must be requested at least 24 hours in advance. Approval will be subject to availability.

  • Special Requests: Please inform us of any special requests (e.g., specific cleaning products, carpet cleaning, etc.) during the booking process. We will do our best to accommodate your needs.

 

5. Access to Property

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  • Residential Clients: Clients must provide access to the property at the scheduled time. If a key is required, arrangements should be made in advance. Please ensure that pets are secured during the cleaning service.

  • Commercial Clients: For commercial properties, the client must ensure that access is available for our team during the agreed-upon time. Any security or entry instructions should be provided at the time of booking.

 

6. Client Responsibilities

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  • Preparation: Clients are responsible for ensuring that the cleaning area is accessible and free of significant obstructions. For residential services, please pick up personal items, toys, and clutter before the cleaning team arrives.

  • Special Instructions: Please provide any special cleaning instructions or highlight areas that require particular attention at the time of booking.

 

7. Liability

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  • Insurance: Our company is fully insured, and we take great care in providing quality service. However, we are not liable for pre-existing damage to the property, loss of personal items, or any unforeseeable circumstances beyond our control.

  • Damages: Any damage caused by our team during the service must be reported within 24 hours. We will assess the situation and take the necessary steps to rectify it.

 

8. Satisfaction Guarantee

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  • Quality Assurance: We strive to provide excellent service. If you are not satisfied with the cleaning, please notify us within 24 hours, and we will arrange for a re-cleaning of the affected areas at no extra charge.

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